Haptik Integrates With Zendesk to Enable AI-Driven Customer Support

Haptik Integrates With Zendesk to Enable AI-Driven Customer Support

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Jio Haptik Technologies Limited, one of the world’s largest Conversational AI companies and a subsidiary of Reliance Jio Platforms have announced a strategic collaboration with Zendesk, Inc, to help businesses transform customer experience and combine AI-driven automation with human-powered empathy. With this integration, Haptik can act as the frontline of customer service to automate answering…

Wunderman Thompson Acquires Mobile Technology Provider NN4M

Wunderman Thompson Acquires Mobile Technology Provider NN4M

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WPP has announced that Wunderman Thompson has acquired NN4M, a leading mobile commerce partner for global brands. Offering innovative and cutting-edge commerce services for retailers, NN4M provides its clients with connected, experience-driven solutions across mobile and in-store channels. The acquisition is in line with WPP’s accelerated growth strategy and focused M&A approach to building on existing capabilities…